management

Lead By Getting Out Of The Way

by Dan Robles on April 27, 2011

By giving people power and observing what they do with it, a leader can learn a great deal about available opportunities.  The problem is in getting out of their way, and consequently, getting out of your own way.

Human capital refers to the set of skills and knowledge that can produce an economic value.  Everyone has distinct combinations of social capital, creative capital, and intellectual capital, which they deploy uniquely. The entrepreneurial spirit in indomitable.

Likewise, the education, experience, and abilities that people deploy to their communities, employers, social organizations, and for the economy as a whole, are hugely valuable; unless you try to contain them – then they become volatile.  So, no matter how proud you are of your own accomplishments, it’s probably not a good idea to get in the way of others’.

As we build out the Travel Tribe Leader functionality, we do not attempt to model the community leader after ourselves or any archetype, instead, we seek to model Social Flights around the human capital of the community that the leader represents.

Then, Lead by Observing

As we develop Social Flights, we listen to a great diversity of ideas from our extraordinary Board of Advisors.   The hardest part for some of us on the executive management team is to stay out of the way as these brilliant people tear away at our own creations, preconceptions, biases, and even our hopes and fears for the outcome of our work.  This is not easy to watch yourself getting in you own way.

We give our advisory board the power to criticize us.  We give them the power to change us.  We give them the power to hurt us and we give them the power to make us better.  We watch, and we learn and we are grateful to them because we will give that power to travel tribes.  This set’s up a very powerful incentive to play The Value Game.

A Game of Derivatives

On of the biggest complaints of the gamefication movement is that people will always figure out how to game the game.  by contrast, at social Flights, we intend for the players to game the game.  This is the fundamental backdrop of The Value Game. – it’s a game of derivatives not unlike many types of financial derivatives, except in an alternate currency.

This does not mean that we’ll fly blind and vulnerable.  It means that the value of Social Flights will be a direct reflection of the value that people create in communities organizing themselves around Social Flights.  This is a different type of business method and a stark contrast to the way that market capitalism holds people in boxes, surveys their private information, and places roadblock in their path trying to influence there every turn.

Try that with your battleship.

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The Social Caterpillar Award Goes To Home Depot

by Dan Robles on March 18, 2010

Home-depot-4Corporations may be getting social “online” but how are they doing offline?  Anti-social behavior on the ground is the genesis of our not-so-coveted Social Caterpillar Award.

The Social Caterpillar Award goes to companies that have what it takes to become great social leaders and transformational community assets but who somehow fall short due to some management cocoon.

Blockbuster Goes Bust

Last week, I wrote about Blockbuster signing their own obituary.  Today on the news, I hear they are filing for bankruptcy and blaming everyone but themselves – hmmm, maybe there is a correlation?  As such, Blockbuster was the first recipient of the Ingenesist Project Social Caterpillar Award. Who’s next?

Home Depot: Living under a rock?

It would seem that Home Depot gets it with 30,000 Facebook Fans, 20,000 twitter followers, and 4000 Youtube members as well as some pretty slick instructional videos.  The slogan “I Bleed Orange” is quite the graphic branding opportunity – I sort of wonder what exactly does such blood-letting involve.

But a company with almost 2200 stores, 210,000 employees and 100 Billion dollars in annual sales – this social media presence is hardly a blip.  Even the employees don’t show up.

The Last Mile of Social Media

I went to Home Depot recently buy something for a project.  I parked in the most reasonable spot and walked to the nearest of at least 5 sets of doors spaced across the entire building.   The first door stated in fairly crude language “This is and Exit, Use Entrance North of here”.  OK, so I did not bring my compass, and I proceed to the next door.  The same sign appeared.  So I went to the next – it was blocked for forklift activity.  So I returned to the prior door and found that the door on the other side of a partition was actually an entrance with a tiny sign partially covered with something orange… etc.  I think you can see where I’m trying to go with this.

Entering the store was no better.

I was corralled around a set of barriers past the full length of shopping carts and dumped on the side of the store that I did not want to go to.   I asked a manager why they insisted on tormenting customers like rats in a maze and the response was to control shoplifting.  I wondered how much plywood I could fit in my pocket.  I certainly did not feel welcomed.

In other words, the customer is subsidizing the failures of the enterprise to control shoplifting – if that is the real problem.  Like the age old tactic of government, blanket legislation makes all people suffer for the shortcomings of a few because management is too lazy to devise a method for actually solving problems.

So they plod along.

No competition from China, no Internet based Plywood stores, no power tool kiosks at the mall, all the small shops are driven out of business, and the economics of planned obsolescence driving product quality.  Is this a recipe for obsolescence?  Does this invite an innovation disruption?  Will a competitor arise who can float like a butterfly and sting like a bee?

And Now, The Social caterpillar Award Goes Tooooo…..

In Honor of Home Depot lack of imagination in solving their own problems with social media at the expense of their community, we proudly issue our Social Caterpillar award to Home Depot.

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Is the Corporate Structure Obsolete?

June 24, 2009

In short, we have seen social media replace or duplicate almost every structural element of the traditional corporation outside of the construct of corporations. Can social media provide a corporate structure in and among itself?

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Matchmaker, Matchmaker, Make Me a Match

June 22, 2009

The human resources department is responsible for matching a knowledge surplus to a knowledge deficit through the hiring process. Fortunately for them, there is no knowledge inventory in society and managers don’t necessarily know what they want.

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Treating the consequences, not the symptoms?

June 10, 2009

Problems are often so complex and so integrated across the globe that no single person can accumulate in a lifetime the experience needed to manage effectively. Actions without wisdom have unintended consequences for yet unknown victims.

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